Don’t be a victim of phone fraud
- Ontario’s electricity customers are targets for phone scammers.
- Electricity bill phone scams cost Ontarians over $280,000 annually.*
- According to the RCMP, these scams are active in at least seven provinces and have targeted thousands of businesses.
- These scammers tell you they’re from your local utility and use sophisticated software to show the utility’s name on your caller display.
- They threaten to disconnect you if you don’t immediately pay by pre-paid credit card or wire transfer.
- They target you when you’re most vulnerable, especially during holidays or peak business times.
Local Utilities Care About Your Security
- Local utilities NEVER ask you to pay by pre-paid credit card or wire transfers over the phone.
- Local utilities NEVER threaten to disconnect you right away.
- When in doubt, call your utility and ask about their policy. They’re always available to answer your questions.
- If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!
- NEVER give your personal or financial information.
- Report the incident to your utility and the Canadian Anti-Fraud Centre at
1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.
*Figure is an estimate and extrapolated from data covering the City of Toronto.